Privacy Policy

Online Privacy Policy

Turnbull Interiors ("Turnbull Interiors") has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

Consent for Collection, Use and Disclosure

Your use of the Turnbull Interiors site and/or your registration for Turnbull Interiors products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Turnbull Interiors site.

A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This e-mail address is being protected from spam bots, you need JavaScript enabled to view it. Please make sure you tell us what Email address to unsubscribe and put the word "unsubscribe" in the subject line. Note that, if you do, Turnbull Interiors may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any Turnbull Interiors product and you request a refund, the guarantee will be honored.

Accountability

Turnbull Interiors collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).

Purposes for Collecting Personal Information

Turnbull Interiors collects and uses personal information for the following Identified Purposes:

to understand customer needs regarding Turnbull Interiors’s services;
to develop and provide our web site and our products and services for our customers;
to fulfill your requests for products, services or information;
to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from Turnbull Interiors, its affiliates and third parties;
to allow customers to access limited-entry areas of Turnbull Interiors’s site;
to personalize some of our services and products for you and to deliver targeted advertisements and offers from Turnbull Interiors and third parties;
to bill accounts and maintain payment records;
to comply with any applicable law, regulation, legal process or government request;
to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the Turnbull Interiors site or any Turnbull Interiors product or service;
to protect the services, products or rights of Turnbull Interiors, including but not limited to the security or integrity of the Turnbull Interiors site; and
to identify and resolve technical problems concerning Turnbull Interiors's site, products and services.

Turnbull Interiors also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

Limiting the Collection of Personal Information

Turnbull Interiors limits its collection of personal information to only that information which is necessary for the Identified Purposes. Turnbull Interiors does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the Turnbull Interiors web site, a cookie may be placed on your computer or the cookie may be read if you have visited the Turnbull Interiors site previously. If you choose to not have your browser accept cookies from the Turnbull Interiors web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the Turnbull Interiors site.

Disclosure, Processing and Retention

Turnbull Interiors does not sell, rent or disclose your personal information to anyone else, except:

to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
to Turnbull Interiors’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on Turnbull Interiors’s behalf for any of the Identified Purposes;
as necessary if Turnbull Interiors has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Turnbull Interiors's rights or property, other users of Turnbull Interiors’s web site, products or services, or anyone else that could be harmed by such activities; and
to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that Turnbull Interiors or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in the Canada or the United States, or in any other country in which Turnbull Interiors or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.

After your account becomes inactive (that is, if you request to be removed from our database), Turnbull Interiors will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove Turnbull Interiors’s compliance with any applicable law.

Accuracy of Personal Information

Turnbull Interiors will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing Turnbull Interiors about changes to their personal information. You can do this by calling (705) 722-9934 or sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This e-mail address is being protected from spam bots, you need JavaScript enabled to view it. Turnbull Interiors will use new or updated personal information it receives from customers to update its own records.

Access to Personal Information

Turnbull Interiors will afford you a reasonable opportunity to review the personal information in your file, if you so request by calling (705) 722-9934, writing to:

Turnbull Interiors
565 Bryne Drive
Barrie
ON
Canada
L4N 9Y3

Phone: (705) 722-9934
Fax: (705) 722-8355

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If Turnbull Interiors is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney–client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting Turnbull Interiors or the Privacy Officer as described above. Turnbull Interiors will promptly correct such personal information.

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Testimonials

"In no time flat, Irene knew who I was, what my lifestyle was, what my background was, what I liked and didn't like and I think that's the key to the whole thing. I love it, just love it."

Sheila Clarke

"Details that were already in the house were part of the plan...there was a particular kind of furniture we had and they picked up some of the line in the detail and colour right away. It was amazing to me what they were able to do with the fabrics. I never would have thought of that, but it looks great!"

Rev. Art Storey

"The interesting thing about Irene was that she took me outside of the 'box'...it was an awesome experience...courteous and fun. Irene offers more than just decorating like furniture refinishing and draperies so for me it was one stop shopping."

Cathy Barker

"Initially, we were he hesitant to contact an Interior Designer because we wanted our home to reflect our tastes and not someone else's. Contacting Turnbull Interiors was the best thing we could have done. Irene took detailed notes of our colour preferences and of environments that made us feel comfortable. She spent many hours developing designs and colour schemes that worked for us. We feel happy and relaxed in our new surroundings and thank Bill and Irene for turning our house into our home.

Linda and Bill Huttons

"Irene has a knack of drawing out our feelings and likes and with her amazing team put together a room that gives us the warm cozy feeling we were looking for. Through conversations with both of us, Irene was able to determine what colour and style we preferred to feel calm and relaxed in our new space.

Dave and Patty Wainwright